Services
Onsite Services - Customer 1st
Our onsite technicians are certified by IBM and Microsoft on the latest changes to your system's hardware and software. Backed by a support structure directly from the manufacturer plus a local parts inventory, you can't make a better, more cost effective choice. Call the best and save money.
Want to save a guaranteed 33% over your current maintenance plan? Read about our new hardware support savings plans!
- Customer 1st Maintenance Plan - Flexible on-site hardware maintenance from professionals that care. Fast, friendly service plans on a flat fee basis that include all parts and labor.
- Performance Express - Our iSeries eServer analysis service give you access to performance data that is easy to understand with absolutely no upgrade or feature acquisition obligation.
- Expert Services - Integration, configuration and upgrade services to enhance your computing environment effortlessly.
Service Coverage
CSO provides reliable and affordable service coverage across America. This is in large part thanks to our custom-designed help desk program, Priority Help Desk (PhD). With over five years of continual refinement, PhD allows for easy entry, tracking, and repair of any problems you might have anywhere.
Data Vault
Pick up and drop off rotation for offsite storage of your sensitive data.
Disaster Recovery Plans - High Availability
We think every good disaster recovery plan should:
- Support the operation of your core functions through a disaster;
- Be affordable;
- Be flexible.
Our cost effective disaster recovery plans are tailored to each customer and allow changes without renewal of the entire contract.
Vision RecoverNow
Affordably advance your disaster recovery strategy beyond tape backups.
- Faster, more reliable and more complete recovery than from backup tapes alone.
- Quickly and easily recover just one or many files, objects or libraries.
- Powerful Continuous Data Protection (CDP) “rewind” capabilities to recover damaged or deleted data at any point in time.
- Use disk space you already have to store your RecoverNow backup data, including IBM i, AIX, Windows®, Linux®, HP/UX or other UNIX® storage devices. No additional software needed.
Vision Cluster1
Simpler, faster, better IBM i clustering.
- Simplifies monitoring and management
- Provides faster switches through automation
- Supports 2 or more nodes and multiple clusters from a single interface
iTERA HA (High Availability)
Get a full-featured high availability solutions that futs your budget.
- Increase supplier, employee and customer satisfaction by protecting system availability.
- Ensure compliance with data protection and business continuity regulations.
- Protect your systems, your data and your budget.
References
We provide service for a large number of companies. Here are a few of them.
| Company | Hardware (Competitive Edge) |
Services (Customer 1st) |
Disaster Recovery (High Availability) |
PhD |
|---|---|---|---|---|
| Bimba Manufacturing | X | X | X | |
| Carl Buddig | X | X | X | |
| Clipper Express | X | X | ||
| Crate and Barrel | X | X | ||
| Downstream Hotel and Casino | X | X | ||
| French Lick Casino | X | |||
| Hart Schaffner & Marx | X | X | ||
| The Homemakers Idea Co. | X | X | ||
| J and P Holdings | X | X | ||
| Majestic Star Casino | X | X | X | |
| New Era Optical | X | X | ||
| South Bend Schools Corp | X | X | ||
| Stanz Foods | X | X | X |