Software
Priority Service Dispatch (PSD)
PSD is an amazingly simple to use yet powerful application designed for service organizations to record, track and resolve customers' service incidents whether you are providing direct solutions or working with a network of partners across the country. It has powerful built-in reports and graphs based on your customer specific SLAs. Customer and Sub-Vendor portals help keep everyone informed while minimizing staff overload. An internal knowledge Base helps resolve new problems with existing solutions without involving technical support.
Priority Help Desk (PhD)
PhD is built on the foundation of our PSD package, but customized for organizations to record, track and resolve their own service incidents. It has powerful built-in reports and graphs based on your customer specific SLAs. Customer and Sub-Vendor portals help keep everyone informed while minimizing staff overload. An internal knowledge Base helps resolve new problems with existing solutions without involving technical suppot.
Locate
Locate is a lost and found program ideal for larger service-based organizations, like hotels, casinos, etc. Locate allows you to quickly and easily track all currently lost items, as well as review any objects ever lost.
Software Affiliates
CSO is excited to introduce our Affiliate Program, which provides discounted CSO developed Open Source Applications to qualified participants.