PhD Frequently Asked Questions (FAQ)
What sets Priority Help Desk apart from other products?
Many things set us apart with ease of use being number 1. Ease of implementation is another. Cross-platform flexibility and user customizeability are strong points as well.
What is your support and upgrade policy?
All licensees are required to purchase a maintenance agreement for at least one year. The maintenance agreement entitles you to all updates and unlimited product support by web, e-mail or phone. Maintenance agreements are offered after the first year.
What platforms are supported?
IBM's i5 OS V5R4 and newer, Windows 2000/2003 server and newer, and Linux.
What database is used?
Open source, free MySQL 5 is used, and data migration is available from all major database formats.
Is there a limit to the size of the database?
Is there a maximum number of customers, incidents, or assets?
No and no. Most businesses will find that a single server will be more than enough to handle all of their needs. Exceptionally large companies can take advantage of PhD's virtually unlimited ability to scale by adding additional servers.
What licensing options are available?
PhD licensing is server based so once you buy one copy and install it on your server you're done.